The /r/CRM community surfaced "Balancing efficiency and quality in cold calling" this week, drawing 20 upvotes and 4 comments in the last few days and signalling new momentum around customer lifecycle orchestration.
For operators, the big question is how to align revenue, success, and operations teams around a single customer game plan. Use the conversation to benchmark your workflows and coach the team on what "good" looks like right now.
Action plan: Review your weekly customer leadership meeting notes and confirm owners for every action item. Refresh lifecycle health scoring so risky accounts trigger proactive plays. Share a quick loom recap to keep stakeholders aligned on the latest learnings.
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