The /r/CRM community surfaced "Weird CRM post - We want to acquire a CRM software - which one?" this week, drawing 15 upvotes and 50 comments in the last few days and signalling new momentum around customer lifecycle orchestration.
For operators, the big question is how to align revenue, success, and operations teams around a single customer game plan. Use the conversation to benchmark your workflows and coach the team on what "good" looks like right now.
Action plan: Review your weekly customer leadership meeting notes and confirm owners for every action item. Refresh lifecycle health scoring so risky accounts trigger proactive plays. Share a quick loom recap to keep stakeholders aligned on the latest learnings.
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